Terms and Conditions

1. Introductory Provisions

1.1 These General Terms and Conditions (hereinafter "GTC") govern the rights and obligations between Elidat Technologies, s.r.o., Company ID: 223 91 223, registered at No. 125, 289 03 Sloveč, Czech Republic (hereinafter "Provider"), and any natural or legal person using the Elidat service (hereinafter "User"), through the web application available at elidat.cz (hereinafter "Platform").

1.2 By registering on the Platform, purchasing a subscription or credits, or otherwise using the service, the User confirms that they have read and unconditionally agree to these GTC.

1.3 These GTC are drawn up in Czech. In case of conflict between language versions, the Czech version shall prevail.

1.4 The Provider reserves the right to amend or supplement these GTC at any time. The User will be informed of changes via email or notification on the Platform at least 30 days in advance.

2. Definitions

2.1 "Service" means the Elidat SaaS application that uses artificial intelligence to create professional property video tours from photographs uploaded by the User, including satellite views, voice commentary, music, animations, and display of local amenities.

2.2 "User Account" means an account created by the User on the Platform through registration, enabling access to the Service.

2.3 "Content" means all photographs, texts, addresses, descriptions, and other materials uploaded by the User to the Platform for the purpose of creating a video tour.

2.4 "Video Output" means a property video tour generated by the Service based on Content uploaded by the User.

2.5 "Subscription" means a recurring monthly or annual payment for using the Service within the scope of the chosen plan (LITE, PRO, or Office).

2.6 "Credits" means one-time purchased units entitling the creation of a specified number of Video Outputs without requiring a Subscription.

2.7 "AI Features" means features using artificial intelligence, such as generating voice commentary, voice cloning, creating visualizations, photo edits, transitions, animations and other creative video elements, including AI Copilot and Autopilot under Art. 4.5.

2.8 "Photographer" means a User with their own User Account to whom another User on the PRO or Office plan (for the purposes of Art. 15 to 17 the "Client") has granted limited use of the Service within a Collaboration.

2.9 "Collaboration" means the linking of a Photographer's account with a Client's account on the Platform, under which the Photographer creates and edits Content and Video Outputs for the Client within the limits of the Client's Subscription.

2.10 "Photographer Profile" means a public profile a Photographer may create on the Platform, including a portfolio, description of services and contact details.

2.11 "Partner Program" means the reward program for referring new paying customers governed by Art. 17 and by the Partner Program Rules published on the Platform (the "Program Rules").

2.12 "Coupon" means a discount or bonus code issued by the Provider that can be applied when purchasing a Subscription or Credits.

2.13 "AI Use" means the unit in which AI Features are drawn from a Subscription; the current price list states the weight of each AI Feature in AI Uses and its price in Credits.

3. Registration and User Account

3.1 To use the Service, it is necessary to create a User Account through the registration form on the Platform. The User is obliged to provide truthful, complete, and current information.

3.2 The User is responsible for maintaining the confidentiality of their login credentials and for all activities performed under their account. In case of suspected unauthorized access, the User must immediately notify the Provider.

3.3 One User Account may only be used by one natural person. Sharing login credentials is prohibited. Granting another person access to the Service is possible solely (a) within the Office plan through member accounts, or (b) through a Collaboration under Art. 15. Collaboration is the only permitted way for a photographer or other supplier to work in a User's account; password sharing under Art. 11 remains prohibited.

3.4 The User may not create multiple User Accounts under different email addresses, names, identities, or other details in order to repeatedly obtain free credits, trial benefits, or other advantages intended for new Users. It is likewise prohibited to create accounts in an automated manner, using temporary or disposable email addresses, or to circumvent the terms of the free offering in any other way.

3.5 In case of a breach of clause 3.4, the Provider is entitled to suspend or cancel the affected accounts, revoke and invalidate improperly obtained free credits and outputs, and deny their further use, even without prior notice and without any right of the User to compensation.

3.6 The Provider reserves the right to suspend or cancel a User Account in case of violation of these GTC, even without prior notice.

4. Description of Service

4.1 The Elidat Service enables Users to create professional property video tours using artificial intelligence. The video creation process involves entering the property location, uploading photographs, and automatic processing by the Service.

4.2 The Service includes the following features: satellite image generation and flybys, smooth video sequences from photographs, professional transitions and animations, AI-generated voice commentary, voice cloning, display of local amenities, musical accompaniment, and Reels format output.

4.3 The Service is intended primarily for real estate agents, real estate offices, and other professionals in the real estate industry. The Service can be used for all types of properties including apartments, houses, land, commercial properties, development projects, and properties abroad.

4.4 The Provider reserves the right to change the scope and features of the Service. Users will be informed of significant changes in advance.

4.5 AI Copilot and Autopilot are tools that automatically assemble a draft video and its components — texts, voice commentary, selection and editing of photographs, visualizations, location map and local amenities — from materials supplied by the User (photographs, videos, listing text, title deed, address). Outputs are produced by third-party generative AI models and constitute a draft that the User reviews and approves before use. Autopilot performs only the steps the User approved in the plan overview; paid items are executed only after explicit confirmation showing the price.

4.6 AI Copilot and Autopilot are provided as beta features. Their availability, speed and quality depend on third-party services; the Provider may change the models and suppliers used, temporarily limit or discontinue the feature, and provides no guaranteed availability.

5. Pricing and Payments

5.1 The Service is provided for a fee according to the current price list published on the Platform. All prices are stated excluding applicable taxes.

5.2 The User may choose one of the following payment options: (a) Subscription — recurring payment in monthly or annual billing cycles; (b) One-time credits — purchase of credits without subscription commitment.

5.3 Payments are made in advance through payment methods available on the Platform. Tax documents are issued electronically.

5.4 In case of late payment, the Provider reserves the right to restrict access to the Service until full payment of the outstanding amount.

6. Subscriptions, Credits and Their Use

6.1 Subscriptions automatically renew at the end of each billing period unless cancelled by the User before the end of the current period.

6.2 Unused videos and AI features do not carry over from month to month unless expressly stated otherwise.

6.3 One-time purchased credits are valid for 12 months from the date of purchase. After expiration, unused credits are forfeited without compensation.

6.4 The User may cancel their Subscription at any time. Cancellation takes effect at the end of the current billing period.

6.5 Refund of Subscription payment is only possible if the User has not yet used any video or AI feature within the current billing period, within 14 days of the start of that period.

6.6 AI Features, including creation of the final Video Output, outputs of the advanced video editor, visualizations, photo edits, video transitions and AI Copilot, draw AI Uses from the Subscription or Credits according to the current price list published on the Platform. The price list states the weight of each feature in AI Uses and its price in Credits; some features are charged per item (for example photo enhancement per photograph, a longer video transition at a higher weight). The Platform displays the price before confirmation in the system the User is drawing from.

6.7 A message to AI Copilot is charged when sent, an Autopilot run when the plan is confirmed, and photo or video edits when generation starts. Each plan item is charged once; regenerating the same item is a new order.

6.8 If generation fails for technical reasons on the side of the Provider or its suppliers, the AI Uses or Credits are refunded automatically. No refund is made for an output the User does not like, for an output containing a factual inaccuracy of the artificial intelligence, or for AI Copilot messages whose result the User did not use; this is inherent to a generative service.

6.9 If the User is a consumer, they acknowledge that AI Features and Video Outputs are digital content supplied before the expiry of the withdrawal period. By starting a paid AI Feature the User expressly requests performance to begin before the expiry of that period and acknowledges that they thereby lose the right to withdraw from the contract within the meaning of Section 1837(l) of the Czech Civil Code.

7. Intellectual Property Rights

7.1 The Platform, Service, all software, algorithms, AI models, graphic elements, texts, and other materials forming part of the Service are protected by copyright and other intellectual property rights of the Provider.

7.2 The User is not granted any license to the Provider's intellectual property beyond the right to use the Service in accordance with these GTC and the chosen plan.

7.3 The User may not copy, modify, distribute, decompile, reverse engineer, or otherwise interfere with the source code or technical protection measures of the Service.

8. User Content and License

8.1 The User retains all rights to their Content uploaded to the Platform.

8.2 By uploading Content to the Platform, the User grants the Provider a non-exclusive, worldwide, royalty-free license to use this Content solely for the purpose of providing the Service.

8.3 The User represents and warrants that they are authorized to upload the Content and grant the above license, and that the Content does not infringe the rights of third parties.

8.4 Video Outputs created by the Service based on User Content may be freely used by the User for business and personal purposes, including embedding in listings and sharing on social media.

8.5 The Provider reserves the right to use anonymized Video Outputs for marketing purposes, demonstrations, and Service promotion, unless the User objects.

9. Use of Artificial Intelligence

9.1 The Service uses AI technology for generating Video Outputs, voice commentary, voice cloning, and other creative elements. The User acknowledges that AI outputs are generated automatically and may contain inaccuracies.

9.2 The Provider does not guarantee the factual accuracy, completeness, or suitability of AI-generated content. The User is obliged to review outputs before publication.

9.3 The voice cloning feature may only be used with a voice for which the User has authorization. The User must not clone a third party's voice without their express consent.

9.4 The User undertakes not to use AI features of the Service to create misleading, fraudulent, or otherwise unlawful content.

9.5 Video Outputs, visualizations, and other outputs created by the Service are artificially generated or AI-modified content (synthetic media). The Provider is entitled to mark these outputs with a machine-readable indication (for example metadata, a watermark, or a similar technical element) identifying their artificial origin. The User may not remove, hide, suppress, or alter such marking.

9.6 The User acknowledges that publishing artificially generated or AI-modified content may give rise to transparency and labelling obligations under applicable law, in particular under Article 50 of Regulation (EU) 2024/1689 (the AI Act), the relevant provisions of which take effect on 2 August 2026, and under consumer-protection and unfair-commercial-practices legislation. As the party publishing the content, the User is responsible for meeting these obligations, in particular for clearly and visibly labelling such content where the law requires it.

9.7 In particular, the User must not present an AI visualization or an AI-modified photograph in a manner that would create a false impression among third parties as to the actual condition, furnishing, dimensions, or appearance of the property — for example presenting a post-renovation visualization or a virtually furnished space as the property's actual current state, or using a visualization to conceal defects. The User is obliged to clearly and visibly label such content as an illustrative visualization and, to a reasonable extent, to accompany it with a real depiction of the actual condition. If the User switches off the watermark or other visualization label in the editor, they assume responsibility for labelling it properly where it is published.

9.8 Outputs of AI Copilot and Autopilot may contain factual errors, inaccuracies or fabricated information (for example a wrongly identified room, an inaccurate description of amenities, a plot wrongly derived from a document, or imprecise wording of the commentary). The User must review outputs before publication and bears responsibility for their use in advertising and in communication with third parties.

9.9 Voice commentary is generated by speech synthesis; it is an artificial voice which the User must label where required. If the User clones a voice, they declare that it is their own voice or that they have the express consent of the person whose voice it is, and acknowledge that the Platform will automatically use the cloned voice for generating commentary once available. The Provider may remove a voice it reasonably suspects was cloned without consent.

9.10 Photo enhancement and animating a photograph into video replace the media item in the project with the edited version; the original file remains stored for reverting. The User acknowledges that approving the Autopilot plan causes this change.

9.11 Copyright protection of outputs created solely by artificial intelligence is uncertain under EU and Czech law; the Provider does not guarantee it. Use of stock media (for example from the Pixabay or Pexels libraries) is governed by the licence terms of those libraries.

10. Personal Data Protection

10.1 The Provider processes User personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Czech legislation.

10.2 Detailed information about personal data processing is provided in the separate Privacy Policy document.

10.3 The User acknowledges that their data may be processed using third-party services, including cloud hosting providers, satellite data providers, and AI model providers.

10.4 The Provider implements appropriate technical and organizational measures to protect User data.

10.5 By activating a Collaboration the Client acknowledges and agrees that the Photographer gains access to the Client's Content, projects and related data within the scope of the Photographer's permissions. The Client declares that they are entitled to make this data available to the Photographer. The Client and the Photographer are responsible for any processing of personal data between them outside the Platform.

10.6 If the User uploads a title deed or another document containing personal data of third parties, they declare that they are entitled to do so (in particular as an intermediary authorised by the owner) and are responsible for the legal basis of processing. The Platform extracts from the document only the data needed for the Service (cadastral area and parcel numbers); it does not retain the document as a whole.

11. Prohibited Use

11.1 The User undertakes not to use the Service for any unlawful purposes or in a manner contrary to these GTC. Prohibited activities include: uploading unlawful, obscene, or discriminatory content; misusing AI features; attempting to circumvent technical limitations; sharing login credentials; automated downloading or mass access; interfering with Platform security; and cloning third-party voices without consent.

11.2 Prohibited activities further include: creating multiple User Accounts in order to repeatedly obtain free credits or other advantages within the meaning of clause 3.4; removing, hiding, or altering the marking of the artificial origin of content within the meaning of clause 9.5; and publishing artificially generated or AI-modified content contrary to clauses 9.6 and 9.7.

11.3 The following is also prohibited: uploading materials to which the User has no rights (for example another agent's photographs or photographs downloaded from a listing portal); using AI Copilot for any purpose other than creating a property presentation; attempting to circumvent billing or limits; and abusing the Partner Program or referral program, in particular referring one's own or controlled accounts, creating fictitious registrations, mass unsolicited distribution of links, or paid advertising on the Provider's brand without its consent.

11.4 In case of breach of this Article the Provider may remove the affected output, refuse or withdraw Partner Program rewards, and restrict, suspend or terminate the User Account.

12. Service Availability and Support

12.1 The Provider will make reasonable efforts to ensure continuous Service availability but does not guarantee 100% uptime.

12.2 The Provider will inform Users of planned maintenance in advance.

12.3 Technical support is provided through contact details listed on the Platform. PRO plan users receive priority support.

13. Limitation of Liability

13.1 The Service is provided "as is" and "as available." The Provider makes no warranties regarding accuracy, reliability, completeness, or fitness for a particular purpose beyond statutory requirements.

13.2 The Provider is not liable for damages resulting from inaccuracies in Video Outputs, service outages, data loss, third-party actions, or User's use of Video Outputs.

13.3 The Provider's total liability is limited to the amount paid by the User for the Service in the last 12 months.

13.4 The Provider is not liable for indirect, consequential, special, or punitive damages.

14. Termination

14.1 The User may cancel their account at any time through Platform settings or written notice.

14.2 The Provider may suspend or cancel a User Account immediately in case of serious GTC violations.

14.3 After termination, User data is retained for 30 days for download, then permanently deleted.

14.4 The Provider may permanently delete a project in which the User has made no change for 60 days, including uploaded photographs, videos and Video Outputs; for a User with an active Subscription or membership in an organisation with an active Subscription this period is 365 days. At least 7 days before deletion the Provider will notify the User by email with a one-click option to keep the project; any edit to the project or keeping it restarts the period. Deleted projects cannot be restored.

14.5 The history of outputs of standalone tools (visualizations, screenshots, transitions) is available for 30 days from creation unless the output is saved to a project.

15. Photographer Access (Collaboration)

15.1 A Client with an active PRO or Office Subscription may activate the photographer access feature and invite a Photographer to a Collaboration. The number of concurrent Collaborations is limited according to the plan stated in the price list.

15.2 Within a Collaboration the Photographer uses the Service through their own User Account, within a limited scope set by the Provider (in particular without access to billing, Subscription settings and management of the Client's account). The Provider may change the scope of the Photographer's permissions.

15.3 All use of the Service by the Photographer within a Collaboration is drawn from the limits and Credits of the Client's Subscription. The Client has an overview of usage and of the Photographer's activity in projects on the Platform.

15.4 The Client is responsible for the Photographer's actions within the Collaboration as if they were the Client's own; this is without prejudice to the Photographer's own liability for breach of these GTC.

15.5 All Content uploaded and Video Outputs created within a Collaboration are deemed the Client's Content and Video Outputs and belong exclusively to the Client. The Photographer may not use them outside the purposes of the Collaboration, except for inclusion in a portfolio under Art. 16.3.

15.6 Either party may terminate a Collaboration at any time with immediate effect. Upon termination the Photographer loses access to the Client's Content and projects. If the Client's Subscription ends or is suspended, the Collaboration is suspended.

15.7 The legal relationship between the Client and the Photographer (in particular the Photographer's remuneration and the scope and quality of their work) is exclusively their own; the Provider is not a party to it, does not broker the Photographer's services, does not guarantee the results of their work and is not liable for obligations arising from that relationship.

15.8 A Photographer without an active Collaboration may use the Platform only in a limited demo mode (a demonstration project with a watermark on sample materials). Demo mode outputs may not be used for commercial purposes.

16. Photographer Profile, Directory and Certification

16.1 A Photographer may create a Photographer Profile. By publishing the profile the Photographer consents to the display of the information and portfolio they provided on the Platform and in the public photographer directory, and is responsible for its accuracy and for it not infringing third-party rights.

16.2 The Provider may decline to publish, hide or remove a Photographer Profile, in particular in case of breach of these GTC or reasonable suspicion of misleading information. Listing in the directory confers no entitlement to work; the Provider does not verify Photographers' professional competence and is not liable for their services.

16.3 The Photographer may include a Video Output created within a Collaboration in their portfolio only with the Client's express consent given on the Platform. The Client may withdraw consent at any time; the Photographer must remove the output from the portfolio without delay.

16.4 The Provider may grant Photographers a certified partner designation according to criteria published on the Platform. It is the Provider's internal designation, not a professional or trade certificate; there is no legal entitlement to it and the Provider may withdraw it at any time, in particular for a decline in quality or breach of the GTC.

17. Partner Program and Referral Program

17.1 A Photographer may take part in the Partner Program: for referring a new customer who purchases a PRO or Office Subscription on the basis of the referral, the Photographer is entitled to a commission under the current Program Rules published on the Platform. The commission rate, method of calculation, payout conditions and the period for which commission is payable are set out in the Program Rules.

17.2 Commission is due only for a customer who (a) registered via the Photographer's referral link or invitation, (b) never had a paid Subscription or purchased Credits before registration, and (c) paid a Subscription payment that was not refunded. Commission is payable no earlier than 30 days after the relevant payment and is calculated from the amount actually paid excluding VAT and after discounts. No commission is due on a payment for which the customer applied a Coupon.

17.3 Commission is paid on the basis of an invoice issued by the Photographer for the amount stated by the Provider, or in another manner under the Program Rules. The Photographer declares that they are entitled to invoice the commission and is responsible for their tax and levy obligations relating to it. If a customer's payment is subsequently refunded or disputed, the commission on it lapses and commission already paid is set off against further claims or returned.

17.4 The Provider also operates a referral program for other Users ("Refer a colleague"), in which both the referring and the referred User receive a reward in Credits or as a Subscription discount under the Program Rules. The reward is credited only after the referred User's first use of an AI Feature and only in markets where the program is available.

17.5 The following is prohibited in particular: referring one's own accounts or accounts controlled by the participant, creating fictitious accounts, mass unsolicited distribution of links, paid advertising on the Provider's brand and other circumvention of the program conditions. On reasonable suspicion of breach the Provider may refuse or withdraw the reward or commission and exclude the participant from the program.

17.6 The Provider may change or terminate the Partner Program, the referral program and their Rules at any time with prospective effect; claims arising before the change are preserved. A change of the Program Rules is not an amendment of these GTC within the meaning of Art. 1.4.

18. Discount Coupons

18.1 A Coupon may be applied only under the conditions stated when it was issued (in particular validity, plan, number of uses). Coupons cannot be combined with each other, with any other discount or promotional offer, or with Partner Program commission; at most one Coupon may be applied to a single payment.

18.2 A Coupon cannot be exchanged for money or transferred to another person unless stated otherwise at issue. The Provider may invalidate a Coupon on suspicion of abuse, in particular in case of breach of Art. 3.4 or 11.3.

19. Final Provisions

19.1 The Office plan includes special provisions for team management, custom branding, and shared media libraries.

19.2 The Provider may amend these GTC with 30 days' notice. Continued use constitutes acceptance.

19.3 These GTC are governed by the laws of the Czech Republic. Disputes shall be resolved by Czech courts. If the User is a consumer, they may turn to the Czech Trade Inspection Authority (www.coi.cz) as the body for out-of-court resolution of consumer disputes.

19.4 If any provision is found invalid, the remaining provisions remain in full force and effect.